Last updated: May 2026
At OrbitCX (“we”, “our”, “us”), operated by The Trustee for JLA Holdings trading as OrbitCX, we value your privacy and are committed to protecting any personal information you share with us.
This Privacy Policy outlines how we collect, use, store and disclose personal information when you visit www.orbitcx.com.au or engage with our services.
This Privacy Policy is designed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information that you voluntarily provide through our website or when engaging with our services, including:
Name
Email address
Phone number
Business information
Any details submitted through contact forms or communications
Where authorised by clients, OrbitCX may also access or process CRM, customer or marketing platform data strictly for the purpose of delivering agreed services.
We may also collect limited website usage data through cookies, analytics tools and related technologies.
We do not sell personal information.
How We Use Your Information
We use your information to:
Respond to enquiries
Communicate with you about our services
Deliver CRM, marketing, lifecycle and customer experience services
Improve website performance and user experience
Understand how visitors interact with our website
Maintain website security and functionality
Meet legal or regulatory obligations where required
Analytics & Cookies
Our website may use tools such as Google Analytics to better understand website traffic and usage patterns.
These tools may collect information such as:
Browser type
Device information
Pages visited
Time spent on pages
General geographic location
This information is generally aggregated or anonymised and used for reporting, analytics and website improvement purposes.
Cookies may be used to improve your browsing experience. You can disable cookies through your browser settings if preferred, however some website functionality may be affected.
Third-Party Services
We may use trusted third-party platforms and service providers to operate our website, business systems and service delivery processes. These providers may process personal or business information on our behalf where reasonably required to deliver services, including CRM, analytics, automation, hosting and communication platforms. Some third-party providers used by OrbitCX may store or process information outside Australia where reasonably necessary for service delivery.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including through secure systems, restricted access controls and reputable third-party platforms.
However, no online transmission or storage system can be guaranteed as completely secure.
Access & Corrections
You may request access to the personal information we hold about you and request corrections where required.
To do so, please contact us at:hello@orbitcx.com.au
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.
Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
The Trustee for JLA Holdings trading as OrbitCX
hello@orbitcx.com.au
www.orbitcx.com.au
Privacy Policy
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